Discover how easy it is to find and receive products from local stores using the Pata platform. Follow these simple steps to get started.
Open the Pata app and search for the product you're looking for. Our intelligent search understands what you need, even with general descriptions. Browse by category or use specific product names.
You'll instantly see which local stores have your item in stock and at what price, saving you the time of visiting multiple shops.
Compare options from different vendors based on price, proximity, ratings, and estimated delivery time. View detailed product information and vendor profiles before making your decision.
All vendors on Pata are verified businesses, ensuring quality products and reliable service with every purchase.
Add items to your cart and proceed to checkout. Review your order details, select your delivery address, and choose your preferred payment method.
Pata supports multiple payment options including M-Pesa, card payments, and cash on delivery for your convenience.
Once your order is confirmed, you can track its progress in real-time. Watch as it moves from vendor preparation to pickup and finally to your doorstep.
Receive timely notifications about your order status and communicate directly with your courier if needed.
Your items will arrive at your doorstep, often on the same day you placed your order. Verify your delivery, provide feedback, and enjoy your purchase!
If you're not satisfied with your order, our easy returns process allows you to request a return directly through the app.
Watch how quickly and easily you can find and receive products from local stores with Pata.
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Delivery times typically range from 2-3 hours for nearby vendors to same-day delivery for most orders within city limits. Exact delivery times depend on your location, the vendor's location, and current demand. You'll see an estimated delivery time before placing your order.
Pata currently serves Nairobi and its surrounding areas, with plans to expand to Mombasa, Kisumu, and other major Kenyan cities in the coming months. We're continually adding new areas to our service coverage.
Pata makes returns easy. Simply go to your order history, select the order, and request a return. Depending on the vendor's policy, you can either drop off the item or schedule a pickup. Most returns are processed within 3-5 business days.
Delivery fees are calculated based on distance, order size, and delivery complexity. You'll always see the exact delivery fee before confirming your order. Pata+ members enjoy reduced or free delivery on qualifying orders.
Yes, Pata offers scheduled deliveries. When placing your order, select "Schedule for Later" and choose your preferred delivery date and time window. This feature is perfect for planning ahead.
Download the app today and discover the convenience of finding and receiving products from your neighborhood stores.
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